Answers to The Most Frequently Askded Questions
Below is a quick summary of the most frequently asked questions. If you think of anything that we missed give us a call or send an email. We will get back to you and update the FAQ.
What medical insurances do you accept?
We are “in-network” for Blue Shield PPO and United Healthcare PPO. But we do accept all other PPO insurances that are considered “out-of-network” for us (Blue Cross, Aetna, Cigna, Principal Life, Health Net, etc.). Your health savings account and health flex spending account can be used for treatment in our office.
How do I check my chiropractic benefits?
Let us check your benefits! Please provide us with your member id#, group#, your insurance’s provider telephone number or customer service number , your full name and date of birth. If your spouse is the insured party, we will need his or her name and date of birth. Whether you have a deductible to fulfill or simply a co-pay, we can verify that information for you before you come into the office.
I have no medical insurance. Can you still treat me?
Cash patients are always welcome in our office. Patients who don’t have insurance can take advantage of our Cash Discount Plans. Those plans offer discounts that include free visits or a percentage reduction of the regular fees.
I was involved in an auto accident. What is the process for that?
Call your insurance agent and ask if you have Medpay (aka: Medical Payments coverage) included with your personal auto insurance. Medpay allows you to get treatment with no out of pocket cost. The Medpay amount is the amount available to cover your medical and chiropractic expenses directly. We do all the billing.
In other cases where Medpay is not available (and the other driver is at fault), typically you will need to pay the doctor up front for all your treatment (or you can use your health insurance). Then you will be reimbursed by the insurance company who is representing the person at fault (this process occurs at the end of your case). If you have legal representation, Dr. Strauss may choose to accept a lien.
In other cases where Medpay is not available (and the other driver is at fault), typically you will need to pay the doctor up front for all your treatment (or you can use your health insurance). Then you will be reimbursed by the insurance company who is representing the person at fault (this process occurs at the end of your case). If you have legal representation, Dr. Strauss may choose to accept a lien.
I have an attorney to represent me for my auto accident. Can you accept a lien?
Each case is different. We suggest you start off with a 30 minute no-charge consultation. Dr. Strauss will review your case and determine if we can treat you on a lien.
Are x-rays really necessary?
During the initial appointment, Dr. Strauss will determine if x-rays are necessary for your case. If so, we have an x-ray department in the office and the images are developed within a few minutes. If you had x-rays done recently with another chiropractor, doctor or facility, we will borrow them with your permission to use them on your case.
Do you treat pregnant women? What about children?
Yes, and yes! We treat pregnant women during all stages of the pregnancy. We provide expecting mothers with supportive cushions and offer different chiropractic techniques for treatment if necessary. Pregnancy massage is also available in our office.
As a child, scoliosis and posture check-ups are necessary. Children experience falls during daily play and sometimes go through painful growth spurts, so chiropractic care can definitely insure your child’s straight spine and good posture as they grow.
Does your office offer massage therapy? And will my insurance cover it?
We have 2 excellent massage therapists, Tracy Scott and Aeriol Ascher. Blue Cross, Aetna and Principal Life have massage benefits that pay for massage therapy when it is necessary for your treatment.
Do you offer items to supplement my care?
Yes! We sell pain relieving ointments like Biofreeze and Traumeel. We also have back and neck supports available. Also, we sell foam rollers and Tempurpedic pillows. If our patients would like a certain item but it’s unavailable in the office, we order them and receive them within a few days. We can also bill your insurance for these types of items. Insurance may or may not cover them.
What if I’m not sure chiropractic care is for me?
We offer a 30 minute free consultation. During the consultation, you and Dr. Strauss will discuss your concerns. Whether or not we can treat you, we will do everything we can to help you reach the right person for treatment.
I’m on a limited schedule! What times are you available?
| Office Hours: | |
| Monday | 8:30 – 6:00 |
| Tuesday | appt only |
| Wednesday | 8:30 – 6:00 |
| Thursday | 2:00 – 6:00 |
| Friday | 8:30 – 1:00 |
| Saturday | Closed |
| Sunday | Closed |
Tuesday morning, Thursday morning and Friday afternoon are by appointment only for new patients.
Do you only treat migraines and headaches? What about other issues?
Dr. Strauss has been in practice since 1996. She has treated many patients with many different ailments. Even though she is known as the Headache Doctor, she continues to treat all neck, back, arm, leg and feet problems.
What makes you different from other chiropractors?
Dr. Strauss is an upper cervical specialist who specializes in eliminating migraines and headaches. Only about 2000 doctors with this type of training are in practice worldwide. She is also specially trained to treat whiplash cases and is a certified auto safety trainer. You can also view what existing patients have said about the doctor! Check out our website for videos or go to www.Yelp.com.